Connecting from Off-Campus

SGU Library Proxy Server Troubleshooting

Browser Configuration for the Library Proxy Server

Once you are finished accessing the library's resources through the proxy server, you may want to return your browser configuration to the original settings.

Firefox

  1. Go to the Tools menu (on a Mac, go to the Firefox menu) and select Options (on a Mac, choose Preferences)

  2. Select the Privacy tab.

  3. Under History select "Firefox will: Use custom settings for history"

  4. Make sure both "Accept cookies from sites" and "Select third-party cookies" are selected and click "OK."

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Internet Explorer

  1. Go to Tools -> Internet Options and select the "Privacy" tab.

  2. Drag the "Settings" level down to "Low" or "Accept All Cookies"

  3. Press the Apply button and close the window.

  4. Press the OK button in the Security window.

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Safari

  1. Go to the Safari pulldown menu and select Preferences

  2. Select the Security tab

  3. In the 'Accept Cookies' section, select "Always"

Safari 5.1

  1. Go to the Safari pulldown menu and select Preferences (on a PC go to the gear icon in the upper right corner and select "Preferences")

  2. Select the "Privacy" tab

  3. In the 'Block Cookies' section, select "Never"

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Google Chrome

  1. Go to the wrench icon in the upper right corner of the browser window and select Options (Preferences on a Mac.)

  2. Select the Under the Hood tab and press the  Content Settings button.

  3. Under the "Cookies" tab, choose "Allow local data to be set"

  4. Make sure the "Block all third-party cookies without exception" is unchecked

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Firewalls

Firewalls come between your computer and the Internet in order to screen out potentially harmful traffic. Because of this, firewalls may cause problems with the library server's EZProxy software.

Many companies have firewalls to prevent outsiders from accessing their internal networks. If your computer is behind such a firewall, you may not be able to use the proxy service.

Some Internet Service Providers use firewalls or caching servers to minimize the amount of data their servers have to obtain from sites on the internet, thus increasing their apparent speed. In this situation, your browser may not be able to engage the Library's proxy server.

Personal firewall products may also cause problems.  Some users have implemented firewall products without negatively effecting their use of the proxy server. However, it is possible that the presence of a personal firewall may interfere with the browser's ability to access the proxy server.

If your browser is configured correctly but fails to engage the proxy server, this may be due to the presence of a personal firewall. If you are willing to run your system without the firewall, you may be able to determine whether this is the problem by turning the firewall off.

Some users have reported that wireless routers may also interfere with the browser's ability to access the proxy server. Clearly not all wireless routers have this effect. You may be able to determine whether the wireless router is the cause by disabling the wireless, and connecting by means of a conventional wire.

The library is unable to provide specific recommendations for configuring wireless routers or personal firewall hardware or software.
 

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